Frequently Asked Questions

Our standard MOQ is 1,000 kg (1 ton) per product type. For mixed containers, minimum 500kg per product type. We can accommodate smaller quantities for trial orders (minimum 500kg total) with adjusted pricing.

Visit our Get a Quote page and fill out the form with your requirements (product type, quantity, destination). We typically respond within 24 hours with a detailed quotation.

Yes, pricing is flexible based on order volume, frequency, and long-term contracts. Volume discounts are available for orders above 10 tons. Contact us to discuss custom pricing for your specific needs.

We accept: Bank Wire Transfer (T/T), Letter of Credit (LC), and for established customers, payment terms of Net 30/60. Standard terms are 50% deposit upon order confirmation, 50% balance before shipment.

Our products are certified by recognized halal authorities including Kenya's official halal certification bodies. We can also arrange certification from specific authorities required by your destination country (e.g., JAKIM for Malaysia, MUI for Indonesia, ESMA for UAE).

Yes, every shipment includes: Halal Certificate, Veterinary Health Certificate, Certificate of Origin, and Commercial Invoice. Additional certifications can be arranged based on destination requirements.

Our entire supply chain is halal-compliant: (1) Slaughter is performed by trained Muslim slaughterers with proper Islamic rites, (2) Processing facilities are dedicated halal-only, (3) No cross-contamination with non-halal products, (4) Regular audits by halal certification bodies, (5) Full traceability from farm to shipment.

We specialize in: Beef (various cuts from grass-fed cattle), Lamb & Mutton (from Dorper and Merino sheep), Goat meat (from East African breeds). Products available in both chilled and frozen formats. Custom cuts available upon request.

Yes! We offer custom cutting, trimming, marination, and packaging based on your specifications. Minimum order requirements may apply for highly customized orders. Discuss your needs with our sales team.

Frozen products: 12-24 months at -18°C or below. Chilled products: 30-45 days at 0-4°C (vacuum-packed). All products are shipped with minimum 80% remaining shelf life unless otherwise agreed.

Yes, samples can be arranged. Samples are provided at cost (customer covers product and shipping). Sample costs are credited toward your first bulk order.

We offer FOB (Free On Board), CIF (Cost, Insurance & Freight), and for select destinations, DDP (Delivered Duty Paid). Default is FOB Mombasa. See our Shipping Policy for details.

Air Freight: 3-7 days to most destinations. Sea Freight: 14-45 days depending on destination. Processing time before shipment: 10-20 business days. Total time from order to delivery: 2-8 weeks typically.

We export to GCC countries (UAE, Saudi Arabia, Qatar, Kuwait, Oman), Middle East (Egypt, Jordan, Lebanon), Asia (Malaysia, Indonesia, Singapore), and various African nations. Contact us for specific country inquiries.

We use: Reefer containers for sea freight (-18°C to -25°C for frozen, 0-4°C for chilled), Temperature-controlled air cargo holds, Continuous temperature monitoring with data loggers, Insulated packaging, Pre-cooling before loading. Temperature logs provided with delivery.

For FOB: Customer handles import clearance in destination country. For CIF: We handle export clearance in Kenya; customer handles import clearance. For DDP: We handle both. We provide all necessary documentation to facilitate clearance.

Most countries require import licenses/permits for meat. Requirements vary by destination. We recommend verifying with your local veterinary/food authority before ordering. We can provide guidance and sample documentation.

Standard documents: Commercial Invoice, Packing List, Bill of Lading/Air Waybill, Halal Certificate, Veterinary Health Certificate, Certificate of Origin. Additional documents available: SASO certificate (Saudi), SFDA (Saudi), Embassy legalization.

Yes! We actively seek long-term partnerships with distributors, wholesalers, supermarket chains, and restaurants. We offer competitive pricing, reliable supply, and marketing support for partners. Contact us to discuss partnership opportunities.

Exclusive distribution agreements are available for serious partners meeting volume commitments. Terms include minimum annual purchase requirements, marketing obligations, and territory exclusivity. Contact us to discuss.

Yes, private labeling and custom branding are available for large orders (minimum 5 tons per shipment). We can accommodate your packaging design, logo, and branding requirements.